Legal

Terms of Service

Effective date: 23 July 2026 · RadoAI Solutions L.L.C-FZ, Meydan Grandstand, Dubai, United Arab Emirates

These Terms of Service ("Terms") govern the provision of website design, development, sales-system and related services (the "Services") by RadoAI Solutions L.L.C-FZ, operating under the brand name Funnelado ("Funnelado", "we", "us"), to the client ("Client", "you"). By requesting a quote, approving a demo or paying a deposit, you agree to these Terms.

1. Services and packages

We provide the Services described on funnelado.com, including the Online Presence, Lead Machine and Sales System packages, individual add-ons, and monthly Care Plans. Package descriptions on the Website are indicative; the binding scope of each project is the scope confirmed in writing (email or WhatsApp) together with the approved demo (clause 3).

Prices are quoted in AED and marked "from"; the final price depends on the agreed scope. Prices do not include third-party costs beyond those expressly listed in the package (see clause 8).

2. Quotes and communication

Quotes are provided within 24 hours on business days and remain valid for 14 days unless stated otherwise. Project communication takes place in English or Polish, via email or WhatsApp. Written confirmations by email or WhatsApp are binding between the parties.

3. Free demo and project start

Before you pay anything, we prepare a free working demo (preview) of your website. The demo shows the design direction, structure and core functionality of the final product.

The project starts when both of the following occur: (a) you approve the demo in writing (email or WhatsApp), and (b) you pay the deposit described in clause 4. Demo approval confirms the agreed scope; significant changes requested after approval may be quoted separately.

If you decide not to proceed after seeing the demo, you owe nothing and we part ways — the demo remains our property and may not be used by you.

4. Payments and the non-refundable deposit

50% deposit is due after demo approval, before work on the final version begins.
Remaining 50% is due after you approve the final result and before full handover of accesses and ownership (clause 7).
We accept bank transfer, card payment and Stripe.

Deposit is non-refundable. Because the approved demo shows you the substantial part of the final product before any payment, and because significant design and development work is performed from the moment the project starts, the 50% deposit is non-refundable once the demo has been approved and work has begun. If we fail to deliver the agreed scope and cannot remedy it within a reasonable additional period, the deposit will be refunded — this is your protection, and the only case in which the deposit is returned.

5. Client materials and cooperation

Delivery timelines (e.g. "72 hours") run from the moment we receive all agreed materials from you: texts, logo, images, accesses and preferences, as listed in the checklist we send after the first call. Delays in providing materials or feedback extend the timeline accordingly.

You warrant that all materials you provide are owned by you or properly licensed, and that they do not infringe third-party rights or applicable law. You indemnify us against claims arising from materials you supplied.

6. Revisions and post-handover changes

Each project includes two rounds of revisions to the final version within the approved scope. Additional revision rounds, scope changes and any work requested after handover are billed at 350 AED per hour (or covered by the monthly hours included in an active Care Plan).

7. Intellectual property and ownership

Upon receipt of full payment, all rights to the final website deliverables created by us for your project — design, content prepared for you and site configuration — transfer to you. The domain is registered in your name from the start. Until full payment, all deliverables remain our property and we may suspend or withhold handover.

Excluded from the transfer are third-party components (fonts, libraries, stock assets, platform services), which remain subject to their own licences, and our general know-how, tools and pre-existing materials.

Unless agreed otherwise in writing, we may: (a) include the project in our portfolio and marketing, and (b) place a discreet "Website by Funnelado" credit in the website footer.

8. Third-party services

Websites rely on third-party services registered in your name and under your control (e.g. domain, hosting/deployment platform, e-commerce or payment platforms such as Payhip or Stripe, booking tools such as Calendly, email tools). After the first included year or included period, ongoing fees of such services are your responsibility. We are not liable for changes, outages or pricing decisions of third-party providers.

9. Care Plans

Care Plans (Basic, Standard, Premium) are optional subscription services described at funnelado.com/care. Each project includes one month of complimentary care; the complimentary month does not convert into a paid plan automatically — before it ends, you choose whether to continue.

Once you subscribe to a paid Care Plan, it renews automatically each month (or each year, for annual plans) until cancelled. You can cancel at any time, with effect from the end of the current billing period; no partial refunds are given for the remainder of a started period. Included monthly work hours do not roll over to subsequent months. Work outside a plan's scope is billed at 350 AED per hour after your approval. The detailed definitions and rules published on the Care Plans page form part of these Terms.

10. Warranties and liability

We deliver the Services with professional skill and care. We do not warrant specific business outcomes (traffic, leads, sales or revenue), search-engine positions, or uninterrupted error-free operation of third-party platforms.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with a project or a Care Plan is limited to the fees actually paid by you for that project or, for Care Plans, the fees paid in the three months preceding the claim. We are not liable for indirect or consequential damages, loss of profit, data or business opportunity. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control (including outages of major platforms, internet infrastructure failures, acts of authorities, or other force majeure events). Timelines are extended by the duration of the event.

12. Termination

Either party may terminate a project for the other party's material breach not remedied within 14 days of written notice. If you terminate for convenience after the project has started, the deposit remains non-refundable (clause 4) and work performed beyond the deposit's value is invoiced pro rata. Clauses which by their nature survive termination (payments due, IP, liability, governing law) remain in effect.

13. Governing law and disputes

These Terms and all projects are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Miscellaneous

If any provision of these Terms is found invalid, the remaining provisions stay in force.
We may update these Terms; the version in force at the time you approve a demo applies to that project. The current version, with its effective date, is always available on this page.
These Terms are provided in English, which is the binding version.

15. Contact

RadoAI Solutions L.L.C-FZ, Meydan Grandstand, Dubai, UAE
Email: rado@funnelado.com · WhatsApp: +971 55 121 8852